Jetstar Asia Knows How to Confuse People

I  was looking to fly to Nha Trang (Vietnam) and have been monitoring the flight price on Jetstar for about a week. The price did not change much so I decided to do a One-Way search. The option was Singapore – Ho Chi Minh – Nha Trang within a day.

The basic search I did on Jetstar. Singapore to Nha Trang (One-Way)

The basic search I did on Jetstar. Singapore to Nha Trang (One-Way)

The base price aka Starter Fare was S$109.96 excluding tax and any other add-ons. I also noticed that the Plus Bundle package which includes certain perks was only S$2 extra (Normally about $30). I might as well enjoy the additional perks!

Jetstar Starter Fare was S$109.96 but Plus Bundle fare was only $2 with extra perks!

Starter Fare was S$109.96 but Plus Bundle fare was only $2 with extra perks!

When I clicked on Continue, the next page showed me the base price has increased from $109.96 to $150.69. What?! Why!?!? The $2 bundle value was also included.

Jetstar Base price increased from S$109.96 to S$150!

Base price increased from S$109.96 to S$150.69!

Okay so I headed back and chose the “Starter Fare” instead and the next page showed me the unchanged S$109.96 base fare. Wait, am I missing something here? If I chose “Plus Bundle”, I would expect the price to increase by S$2 from the total of the “Starter Fare” including the tax. I did a test with other flights and the base prices remained the same.

Jetstar Base price remained the same with Starter Fare

Base price remained the same with Starter Fare

I just needed to clear my doubt so I called Jetstar. I spoke with someone from the reservations department. He did a search on the trip to Nha Trang and told me that it did not exist. WHAT?!

I told him I am seeing an available flight online and if I booked it online will it get through? He said it will if its available but his system is not showing an available flight. Alrighty, So I just went ahead and asked about the base fare difference.

Let me sum up what happened. He did a check on the website but he told me the Plus Bundle S$150 base price was the final price but I asked him why it still remained as S$109.96 for the Starter Fare. It went on like this for a while with him putting me on hold and at times muting the call (I guess to curse me). I asked him if he understood my question and he said yes but made it sound like I did not understand his answer. He did not give me a logical answer. I could hear the frustration in his voice and I am sure he heard it in mine. Finally, he put me on hold again, this time longer.

He came back and told me he talked to someone from some department and apologised for the confusion. It turned out to be a glitch and they are not flying there. WHAT?! He gave me the option to fly Singapore – Ho Chi Minh – Nha Trang.

DUDE! THAT IS THE OPTION YOUR WEBSITE IS GIVING ME FROM THE START!

Explaining that did not make sense to him as expected. He said I had to do a multi city booking. We ended the 39min 42seconds call.

I tried doing a separate multi-city booking and this was the message I got:

Jetstar requires that your second flight departs at least 26 hours after your first flight arrives

*Jetstar requires that your second flight departs at least 26 hours after your first flight arrives*

I said “F*** YOU” staring at my screen but my computer might have been offended. *I didn’t mean you baby, it was at Jetstar*.

Pissed, I am.
Book, I did.
Starter Fare, it was.

*I will update if the anything goes wrong with the flight*

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